CUSTOMER SUPPORT DOESN’T STOP ONCE WE’VE DEPLOYED NOTILUS !

Costumer support

At this point, the Support teams take over from the administrators to enable you to optimise your daily use of the Notilus solution.

Notilus Customer Support handles more than 16,000 inquires per annum, bringing you not just a Hotline, but real added value to ensure your project is a success. We have the comprehensive technical and product-specific know-how that only a software publisher can provide.

SupportDIMO is capable of providing various additional services, ranging from modification of the software configuration to overall administration of your solution (outsourced application maintenance package – TMA), also including management of your user calls.

Every day, the main concern of our teams is to contribute to the performance of our customers, by offering them a range of high added value customised services.
After the SupportDIMO extranet, DIMO Software innovates again by creating the Service Packs, a range of additional services linked to the hotline.
In parallel, we are setting up a satisfaction barometer to find out more about customer expectations and improve our quality of service.
Discover the added value of our support service !

Jean-Paul GENOUX, DIMO Software Managing Director

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OF OUR CUSTOMERS RECOMMEND OUR CUSTOMER SUPPORT SERVICE

A SINGLE ENTRY POINT : SUPPORTDIMO

SupportDIMO is an extranet enabling each customer using Notilus to make their maintenance requests on line, ensuring optimum quality of service and responsiveness.

4 service packs are on offer to fulfil your needs:

  • Tick’helps : takes the form of books of 5, 10, or 20 tickets (you can also ask for 1 ticket) to benefit from a reduced price for individual services not corresponding to maintenance or the project domain (configuration of your account, creation of reporting, interface modifications, etc.).
  • Remote training catalogue : 17 training courses are available
  • Outsourced application maintenance (TMA) : consists in periodically performing a list of tasks and checks. Customers have a contact dedicated to tool administration. A person in the support service can become your administrator
  • SUN : consists of a contact dedicated to tool administration for the customer, and especially to handling first level calls from non-administrator users. A team member from our company will be exclusively dedicated to your issues and management of your accounts.