TRAVEL MANAGEMENT

When politics and freedom of employees are incompatible, what are the new solutions for business travel ?

Preserving the employee’s autonomy while verifying their expenditure is a major challenge as a result of recent changes in digital practice.

Guillaume Mulliez, President of DIMO Software

WHY HAVE A FEEDBACK NOTEBOOK ON TRAVEL & EXPENSE MANAGEMENT ?

“The aim is to travel differently, optimise travel procedures and incorporate new Booking Services, without compromising the security of transactions or the reliability of undertakings given by service providers. This freedom of choice represents a real step forward. The single channel approach is finished; now it’s time for multi-channel, fully controlled Open Booking: ultra secure and flexible. Now there will be a single point of entry to business travel: personalised, modifiable, mobile and simple to use.
This is what DIMO Software believes in, and this is why we wanted to contribute to this Feedback Notebook, which I hope will suggest some ways of thinking that help you to enter this new era of business travel.”

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13 EXPERTS, TRAVEL SUPPLIERS, USERS, AND PUBLISHERS SHARE THEIR APPROACHES TO BUSINESS TRAVEL MANAGEMENT AND THE ASSOCIATED CHALLENGES

“We are moving towards smart collaborative booking processes within companies.”

Marcel Lévy,
Chief Editor of Déplacements Pros

The main challenge nowadays is safety, since the law now requires companies to take responsibility for their employees during their business trips.”

Estelle Camusard,
Vice-Presidente of AFTM and head of the Training Commission

The technologies are mature. The important thing is to adopt good change management practices, because the solutions and types of use will disrupt acquired habits.

Régis Chambert,
Managing Director of RC2

FEEDBACK FROM TRAVEL SUPPLIERS

“We are now entering fully into the era of what people call collaborative booking.”

Moncef Khanfir,
 iAlbatros co-founder and CEO

“We are not moving towards uncontrolled Open Booking, where employees would be free to book wherever they like. Our solution guides the traveller at the right time to the most relevant offer and service provider, within the circuit stipulated by the company.”

Gilles Bobichon,
Business Director
 Travel & Expense Management, DIMO Software

“Historically, total dematerialisation is not necessarily the right solution. In addition to the tools, expertise remains a vital factor, especially when the offering is complex, or there are several offers.”

Gregory Baumann
Havas Voyages Sales Director

USER FEEDBACK

“The single portal enables all the group’s users to benefit from the special prices negotiated with the companies and rental firms, because they are included in the agency’s booking system.”

Eric Pascault,
SB Alliance Management Director

“Employee autonomy can be a positive thing, but from our experience we’ve realised that buying a plane ticket can be a real nightmare.”

Rémy Prouvost,
Arkadin Sales Director…and a frequent traveller

“The ideal situation would therefore be to have a single booking platform, which incorporates all the possible offers and saves time.”

Nathalie Ansermoz,
Global Category Manager Travel & Entertainment
Bacardi

How can we ensure employees comply with the travel policy while at the same time leaving them some decision-making power to make their business travel arrangements ?

These emerging trends have an impact on how employees travel, and raise many issues for managers :

  • Making full use of expenditure analysis tools to optimise rationalisation of professional expenses by consolidating the data
  • The internal barriers that may be encountered, and the support provided to help employees adopt the solution
  • Safety issues: the company’s responsibility when its employees are travelling
  • Management and specific verification of the means of payment specific to Open Booking
  • Employees are made aware of their responsibilities when they make their travel arrangements

Here are some of the subjects covered by our 13 experts in this notebook. Through their analysis, elucidation and experience, they will give you the keys to effective TEM, taking into account the latest trends in the business travel market.